Installing the GitHub V2 app for your Freshdesk combines the features of a helpdesk software with GitHub repository.
Benefits
Link your tickets to new/existing issues in a GitHub repository of your choice so you can set milestones to track and resolve them easily.
With two sync, replies/notes recorded on your tickets will be automatically updated as GitHub comments and GitHub comments will be reflected as comments on the corresponding ticket page
Admin access allows you to select the subset of repositories you want your agents to use.
